So you noticed that bidding on your brand terms cannibalizes some of your organic clicks. And you’ve decided that the best way to prevent this cannibalization is to block the targeting for those terms with negative targeting. At first it’ll seem like a great idea, as your organic clicks go back to normal levels, and… Continue reading Should I target my brand terms with Search ads?
The 3 Step Reactivation Campaign to Win Your Customers Back
We all know that acquiring new customers is more expensive than persuading existing customers to buy more. Itâs a marketing paradigm, and at the end of the day, quite easy to understand: There are additional costs to raising brand awareness (i.e. paying for online banners, SEM) Customers have to be incentivized to switch from another… Continue reading The 3 Step Reactivation Campaign to Win Your Customers Back
Build Customer Happiness Through Retention Marketing and Predictive Analytics
You may know it as Loyalty Marketing, Lifecycle Marketing or Customer Success Marketing, but it all boils down to â keeping customers happy and engaged so they keep coming back. Itâs especially important if youâre in an industry where consumers make purchases frequently. Trying to retain customers is not a new concept. The reason why customers stay loyal is… Continue reading Build Customer Happiness Through Retention Marketing and Predictive Analytics
3 Wrong Ways to Segment Your Customers
Clustering is a means of using algorithms to find and create customer segments by looking through hundreds of customer dimensions and millions of data points to find meaningful relationships with buying behavior. Clusters are mathematically derived and more effective than segmentation for creating groups of similar customers and describing the groupâs behaviors. However, some marketers still… Continue reading 3 Wrong Ways to Segment Your Customers
The Difference Between Segmentation and Clustering
In Predictive Marketing the term âclusteringâ gets thrown around quite a lot. Itâs the predictive marketing version of segmenting. Instead of grouping people, clustering simply identifies what people do most of the time. This allows us to predict what customers are likely to do without boxing them into rigid groups. Segmenting is the process of… Continue reading The Difference Between Segmentation and Clustering
Stop Working for Data and Start Making Big Data Work for You
âData scientists, according to interviews and expert estimates, spend from 50 percent to 80 percent of their time mired in this more mundane labor of collecting and preparing unruly digital data, before it can be explored for useful nuggetsâ reported New York Times. One of the biggest difficulties with Big Data is that it is, well,… Continue reading Stop Working for Data and Start Making Big Data Work for You
How Brands are Collecting Data without Losing Customer Trust
Customer data collection is becoming more and more sophisticated and comprehensive. With the current set of tools available marketers can not only see who visited their website, for how long, where their mouse hovered, but also integrate all that information with data from brick-and-mortar, call centers, mobile, social media profiles and publicly available demographic information… Continue reading How Brands are Collecting Data without Losing Customer Trust
Click-and-Mortar: 4 Ways to Digitize Brick-and-Mortar
Last week, we took a look at how online retailers were going from Click to Brick, in response to consumersâ preference for shopping at brick-and-mortar stores. However, eCommerce is growing at ten times the rate of brick-and-mortar sales and is also an integral part of the shopping journey that ends at a brick-and mortar store. In… Continue reading Click-and-Mortar: 4 Ways to Digitize Brick-and-Mortar
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From Clicks to Bricks: How Online Retailers Are Making the Move to Physical Stores
Consumers like to touch, feel, try and be able to buy products when they want something. According to A.T. Kearneyâs latest report on Omni-channel Retailing, thatâs why up to 80 percent of shoppers across different demographics & age groups prefer to shop at brick-and-mortar stores Given the finding from A.T. Kearneyâs survey, itâs no surprise… Continue reading From Clicks to Bricks: How Online Retailers Are Making the Move to Physical Stores